Frequently Asked Questions
Discover everything you need to know about our fine jewelry and services.
What is the standard shipping timeframe for online orders?
Most in-stock jewelry items are processed and shipped within 2-3 business days. Custom designs or resized rings may require additional time, typically shipping within 7-10 business days via insured delivery.
Does John Atencio offer a warranty on jewelry?
Yes, we provide a limited lifetime warranty against manufacturing defects on all John Atencio fine jewelry. This does not cover normal wear and tear, jewelry loss, or damage caused by improper care.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. You may return or exchange unworn items in their original condition within 30 days of the delivery date. Please note that custom-designed pieces are final sale.
Can I have my jewelry professionally cleaned or serviced?
Absolutely. We offer complimentary professional cleaning and inspection services at any John Atencio boutique to ensure your jewelry maintains its brilliance and structural integrity over time.
Do you provide financing options for larger purchases?
Yes, we offer flexible financing options through our partnership with Affirm and the John Atencio Credit Card, allowing you to pay for your purchase over time with monthly installments.
How do I determine the correct ring size?
For the most accurate fit, we recommend visiting a John Atencio boutique for a professional sizing. Alternatively, you can request a complimentary physical ring sizer through our website to use at home.